How do I obtain my customer code and password? What are the driver requirements regarding age and driving license? Who is authorized to drive the vehicle? How can I guarantee the model of my car? Can I rent more than one vehicle at a time? If I have lost my license or its renewal is being processed, can I hire a vehicle?
I need to change my personal details, how do I do this? I need to change some details on my confirmed booking, flight nº, extras etc., how do I do it? Will I get a refund if I return my car early? Can I return the vehicle to a different office location? The car I've hired isn't big enough for me now. Can I upgrade it? Can I add the Smart Cover during the rental period? I want to return my car when the office is closed. Is that possible? Is there a charge? Do I have to go to the office in person to extend my hire period – or can I do it by phone? Can I visit a different country with my car hire?
CANCEL A BOOKING
How do I obtain my customer code and password?
You have two options:
1. If you are already a Centauro Rent a Car customer and you don't remember your password, click "My account" -> "Forgot password?" and then enter the details requested. If you get the message "There is not a customer with this e-mail address", please send us an email by clicking here with your name, surname and your passport number.
2. If you are a new customer to Centauro Rent a Car, to get your customer number all you need to do is to go onto our webpage and make a reservation.
You will then receive your customer number and password by email.
What are the driver requirements regarding age and driving license?
All drivers must be in possession of a full EU-valid driving license for a minimum of 1 year. The minimum age of the driver is 21 and with a minimum of 1 year's experience. For drivers between the ages of 21 & 24 years, you can hire the vehicle by including the additional supplement.
If you are 75 or over, then you will be required to select an additional supplement. This an obligatory supplement is additional to any other type of insurance contracted.
Only the following are considered to be valid driving licenses:
- Those issued in accordance with current Spanish, Portuguese & Italian legislation
- Those issued by member states of the European Union in accordance with community regulations
- Those issued by other countries or those of an international nature that are effectively recognized as valid permissions to drive in Spain/Portugal/Italy.
Who is authorized to drive the vehicle?
The only persons authorized to drive the vehicle are those included as the main or additional driver on the rental contract.
If you wish to add a driver during your trip, you have to go to your nearest Centauro Rent a Car office to include this person on the contract by presenting his/her valid driver's license and the applicable additional driver fee will be charged (charges apply to the full rental period).
Bear in mind that the insurance will not cover incidents caused by unauthorized drivers.
How can I guarantee the model of my car?
We confirm bookings for a vehicle group, not for a specific model of car, as it is not possible to know the vehicle we are going to hand over to you until your arrival.
However, we do guarantee that it will belong to the car group booked and will have the same features.
Can I rent more than one vehicle at a time?
No, this is not possible. You can however reserve more than one vehicle, but there must be a different main driver for each vehicle booking and they must be present at the time of collection.
Each driver will be the holder of the contract corresponding to the vehicle he/she shall drive and must meet the basic requirements (hold a valid license for at least a year, provide a credit card in his/her name, etc.).
If I have lost my license or its renewal is being processed, can I hire a vehicle?
Yes you can, so long as you provide us with proof that your license is being renewed.
I need to change my personal details, how do I do this?
Just go to the 'My Account' section.
If you need assistance, then please send an email to our contact center. Please provide your customer number and the details you need to change.
I need to change some details on my confirmed booking, flight nº, extras etc., how do I do it?
On our website you can view your reservation and add or change the extras, include the flight number, or pre-pay the reservation.
If you need to change any other details, then please send an email to our contact center. Please include your booking reference number and the details of the changes that you require.
Will I get a refund if I return my car early?
If you decide to return your car hire earlier than the date contracted, we will always reimburse you for the unused days hire as long as you have made the reservation directly on the Centauro Rent a Car website.
Can I return the vehicle to a different office location?
You may return the vehicle to any of Centauro Rent a Car own offices, provided that you advise us when you made your booking. Additional charges will apply for this service.
If the system blocks a booking between different destinations, that means bookings are not permitted between the branches requested.
It is not available for groups B2,D2,G2,G3,G4,P1,P2,P3,P4, H or I, nor is this available between the mainland and/or islands/countries.
In Portugal, it is also not permited for groups F6 and F7.
The car I've hired isn't big enough for me now. Can I upgrade it?
If you wish to upgrade your car before collection you can either cancel your reservation and make a new booking for the new vehicle type required, or email our contact center depending on the country where your booking is for. Subject to availability. Charges apply.
Can I add the Smart Cover during the rental period?
No, this is not possible. The Smart cover must be added when making the reservation or when collecting the car.
I want to return my car when the office is closed. Is that possible? Is there a charge?
Return of the vehicle outside of the office hours is possible at:
Alicante Airport: Available at no extra charge, 24hrs a day
Malaga Airport: Available between the hours of 23:01hrs and 06:59hrs with an extra charge of 40€
Return outside of office hours is not possible at any other location.
Charges may apply if the scheduled return time of the car changes.
Do I have to go to the office in person to extend my hire period – or can I do it by phone?
To extend your hire period, you need to go to one of our offices.
It is not possible to extend via our web page or by telephone.
Can I visit a different country with my car hire?
If you are going to travel to another country then you will need to add a special cross border cover at the time of making your reservation.
If your booking is for collection at any of our offices in Spain or Portugal this will allow you to travel to Spain, France, Andorra or Portugal.
If your booking is for Italy then you can travel to France, Monaco, Switzerland, Austria or San Marino only.
Note: Vehicles collected at any of our locations cannot be taken on any ferry to/between/from any islands or countries.
What is the cancellation policy? Is there a charge?
There are no cancellation costs with Centauro Rent a Car if you have booked directly with us and as long as you cancel your booking on our website, which is why we suggest booking early to guarantee availability and the best price.
If you are not going to collect your car rental then we suggest that you cancel the booking beforehand which is free of charge. However, if you do not cancel the booking and do not collect the vehicle, it is possible that we will make a charge to your credit card for holding the car for you.
Please remember that we have reserved a car especially for you, if you are not going to use it, this vehicle could be used for another customer.
How do I cancel my booking?
You can cancel the reservation directly on our website. Just include the booking number and email address you used when you made the reservation and you then have the option to cancel.
If you are not able to cancel on our website, you can send an email to our contact center and we will do it for you. Please include your booking number.