Question 1

I need an invoice

Accepted Answer

The invoices that we issue for our car rental services are done automatically once the car rental has finished. If you need to obtain an invoice, you can do so easily by just going to your customer area and downloading it in pdf format.

You just need to register as a customer using your email address or customer code and your password and go to the **[Reservations / Invoices section](/en/login/)**.

Question 2

How long does it take for the security deposit or the preauthorization to be reimbursed?

Accepted Answer

**Preauthorization:** Please note that this amount is not charged on your account, it is only blocked by your bank for the duration of your rental. Once your rental has finished, it is automatically unblocked. This movement does not generate any billing to your account.

**Deposit:** This is refunded automatically on returning the vehicle, the reimbursement on your card depends on your bank and may take between 5-7 days. Bear in mind that this amount is released to the account to which the credit card is associated and was used to make the deposit.

Question 3

Why have I been charged on my credit card after returning the car?

Accepted Answer

All charges made after the vehicle is returned are always notified automatically by email using the address provided when booking. Some of the most common reasons for these charges are:

*   Vehicle damages not covered by any of the policies taken out
*   Penalty for fines in Spain, Portugal or Greece

You can manage your reservations and view your invoices, receipts and refunds by **[logging into our website](/en/login/)** and clicking on: (Bookings and invoices)

**_Note:_** Only accesible if the reservation has been made directly through Centauro Rent a Car and not via a third party or agency, in which case you need to contact them directly.

Question 4

Where can I check what I have paid for my car hire?

Accepted Answer

You can manage your reservations and view your invoices, receipts and refunds by **[logging into our website](/en/login/)** and clicking on: (Bookings and invoices)

**_Note:_** Only accesible if the reservation has been made directly through Centauro Rent a Car and not via a third party or agency, in which case you need to contact them directly.

Question 5

I have returned my car outside the scheduled time. Will there be a extra charge?

Accepted Answer

A penalty fee will be charged plus the additional days if the return exceeds the scheduled return date.

Question 6

Have you received a traffic fine or a notification about a traffic fine?

Accepted Answer

The official fine will then be sent directly to you by the issuing authority and will be in your name and sent to your home address. You may not receive the fine straight away, this can take some time.

If you receive a traffic fine during the car hire rental period, you will be responsible for paying the amount of the fine.

If you receive a fine in Spain, Portugal and Greece the charge will be 40€ for each fine communicated. You can request a refund of the penalty in the event that the notified fine is not applicable.

We will send you an email to notify you of the fine received by the local authority as well as a penalty. This information will be sent if we have your email address on your personal account.

Question 7

How do I request a reimbursement for unused fuel and how long does it take to receive this amount?

Accepted Answer

You do not need to request a reimbursement for unused fuel. When you return the vehicle, the proportional part of unused fuel will be automatically reimbursed.

Depending on your bank, the refund may take 24-48 hours.

Question 8

What are the different ways I can pay for my car hire?

Accepted Answer

**1.   Payment by Credit or Debit Card:**  payment can be made using a credit/debit card (Visa/Visa Electron or Mastercard) either via our web site or on collection of the vehicle. You need to know that there will be a deposit applicable if you do not choose **[the Smart cover](/en/services/car-hire-with-full-cover/)**. The deposit will be refunded to you at the end of the rental if there is no new damage made to the car. For Portugal, a 100€ deposit will be charged to your debit or credit card to cover possible Via Verde toll charges. Debit cards must be nominative. **If you have prepaid on the web for your vehicle you must use the same credit/debit (Visa**/Visa Electron **o Mastercard) when picking up the car.** At our Athens & Thessaloniki offices, we only accept payment with a credit card.

**2\.   Cash payment:** we accept cash for your car hire in Spain and Portugal (Italy and Greece cash is not accepted). In these cases, and as a guarantee, you are required to leave a deposit for the excess applicable to the vehicle given using a credit card (NOT DEBIT).

We do not accept prepaid cards, American Express, Maestro or Diners Club.

Question 9

Can I pay with my credit card if I am not the person who picks up the car?

Accepted Answer

No, the driver must present a valid credit or debit card in their name on collecting the vehicle.

How to Pay & Invoices

Invoices

Charges and refunds

How to pay