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Privacy Policy of Centauro Rent a Car Spain (CENTAURO RENT A CAR, S.L.U.)
A. Data Controller
We inform that the personal data you provide us in the framework of our contractual relationship will be processed by CENTAURO RENT A CAR, S.L.U., with registered office at Avda. País Valencià 9, Bloque A Local 4, 03509, Finestrat (Alicante), (hereinafter “Centauro”), and will serve the functions depicted below.
Unless expressly stated otherwise when collected, all personal data needed and collected make up essential elements for the management, maintenance, and control of our contractual relationship. By choosing not to facilitate such data, you will make it impossible to process your request or provide the contracted service. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy.
You confirm and guarantee the veracity and accuracy of the data provided, and that these are adjusted to your current situation. Therefore, you agree to communicate any changes to such data in accordance with the procedure established in section E. Stakeholder Rights.
B. Purpose of Data Processing
Herewith, we inform that your data will be processed by Centauro to serve the following functions:
i. Based on the contractual relationship:
a. To process your request for registration as a customer so we can manage the commercial relationship between us and your needs.
b. To manage, maintain and ensure compliance with the contractual or pre-contractual relationship that binds us (including invoicing, where appropriate, the difference between the fuel that the vehicle had when it was delivered and the fuel that it had when it was returned).
ii. Based on a legal obligation:
a. To communicate information to public authorities, regulatory and governmental bodies, wherever mandated by law, local regulations, or in compliance with regulatory obligations.
b. To geolocate the leased vehicle in the event of justified request from public authorities.
iii. Based on the legitimate interest of Centauro:
a. To perform commercial and advertising communications and actions, by any means, including through electronic communications or the equivalent, related to products or services similar to those contracted with Centauro.
b. To conduct satisfaction surveys related to the products and services you contracted, and profiling based on the personal data available to Centauro to know the products and services best suited to your profile, maximising their performance and therefore making the best offers of products and services based on your interests. We will consult the information we have to manage the services we offer you or the products you contract.
c. To record your voice, image, telephone and video conversation when we expressly indicate it. The legitimate interests of Centauro are to maintain the quality of service, and use the recordings, if necessary, to protect your legal position in the event of any potential dispute.
d. To communicate your data to insurance companies with which you or Centauro maintain a policy in force and assist you on the road in the event of casualty or accident.
e. To communicate your data to companies of Centauro and its group (Mutua Madrileña), especially MUTUA MADRILEÑA AUTOMOVILISTA, S.S.P.F.; AUTOCLUB MUTUA MADRILEÑA, S.L.U.; MUTUAMAD MOBILITY, S.L.U.; SILDOSCAN SPAIN, S.L.; CENTAURO RENT A CAR, S.L.U.; NORDIC BUS, S.L.U.; CENTAURO RENT A CAR ITALY, S.r.L.; CENTAURO RENT A CAR, L.D.A.; NORDICWHEELS, L.D.A.; CENTAURO RENT A CAR GREECE, SINGLE MEMBER S.A.; and others. Such communication will serve to provide vehicle rental services on site without a driver requested by the customer, complementary services, and allow us to centralise our administrative and computer processes.
f. To record the geolocation data of the vehicle in Centauro's premises at the time of collection and at the time of return, in order to guarantee the control of compliance with the deadlines and location of the vehicle by the company.
g. To geolocate the leased vehicle in the event of reasonable grounds of theft or misappropriation (including the no return of the vehicle on the due date).
h. Geolocate the rented vehicle in order to detect, by means of automatic alerts, the departure from the territory authorised by contract, either because such departure is prohibited or because the external cover has not been contracted. In this case, Centauro may adopt the measures foreseen in its conditions for breach of contract.
iv. Based on the explicit consent granted by you:
a. If you authorise it, Centauro may put together a profile of your consumption habits through external information, and communicate your data to advertising partners, allowing for exclusive offers of products or services to be made tailored to your needs.
b. If you have expressly authorized it, Centauro may verify your identity through a facial recognition system provided by a verified supplier, using the photograph sent, as well as your driving license, your identity card or any other equivalent document such as your passport, in order to verify that them match. Your data will be processed with confidentially, and after the implementation of all necessary security measures to ensure its proper processing through the use of this technology. If you do not consent to such processing, you can skip the digital processing and physically complete the verification of your identity, manually and not automatically, at Centauro Rent a Car's office.
c. To geolocate the rented vehicle, upon request of the interested party after contacting the Centauro support team, in case the vehicle needs roadside assistance or similar support.
d. To collect driving data for the purpose of analysing the same in order to carry out studies on the impact of driving these vehicles.
C. Recipients
In the terms described in section B. Purpose of Data Processing, Centauro may communicate your personal data to the following entities:
i. Public authorities, governmental or jurisdictional regulators or bodies, wherever mandated by law, local regulations or in compliance with regulatory obligations, and to meet information requirements related to traffic infractions.
ii. Insurance Entities with the purposes described in letter d) of item iii) Legitimate Interest included in section B. Purpose of Data Processing.
iii. Third party entities and companies of the Centauro Group, for the purposes described in letter e) of item iii) Legitimate Interest, included in section B. Purpose of Data Processing
In accordance with the provisions of point iii. above, Centauro has the collaboration of some third-party service providers who have access to your personal data and who process the aforementioned data in the name and on behalf of Centauro as a consequence of providing the services.
Centauro follows strict service provider selection criteria in order to comply with its data protection obligations. It undertakes to sign the corresponding data processing contract with them, which impose, among other things, the following obligations: the application of appropriate technical and organizational measures; the processing of personal data for the agreed purposes, in strict compliance with Centauro’s documented instructions; and the deletion or return of the data to Centauro as soon as they complete their services.
In particular, Centauro may hire third-party services from–including but not limited to–companies in the following industries: logistics, identity validation services, legal advice, training, medical, maintenance, shipping, technology, and computer services.
D. Origin of the Data
Regardless of the personal data provided by you, Centauro may process personal data from public files, market files, and government bodies, in accordance with the purposes and legitimising bases described in section “B. Purpose of Data Processing” above.
In line with the above, Centauro will process personal data provided by the aforementioned third parties corresponding to the following categories:
i. Identification data.
ii. Postal or electronic mail addresses.iii. Geolaction data of the vehicle.
iv. Driving behaviour data.
No specially protected personal data is obtained from third parties.
The data obtained in points iii and iv will only be processed in the cases indicated in the previous sections.
With regard to the data you provide directly during the booking process, Centauro may request, among others, your driving license, your identity card or any other equivalent document such as a passport and a photo of you, in order to verify your identity.
E. Interested party rights
The consents provided in the cases established in this act may be revoked by you at any time, at your simple request. We inform that in accordance with the current legislation you are entitled to exercise your rights of access, rectification, cancellation and objection, as well as the right of withdrawal, limitation of data processing, and the right to portability of your data, proving your identity at the following address: CENTAURO RENT A CAR, S.L.U., Avda País Valencia 9 Bloque A, Local 4, 03509 Finestrat (Alicante), or by Email to [email protected].
If you feel that CENTAURO RENT A CAR, S.L.U. has not respected any of the aforementioned rights, you have the right to lodge a complaint with the Spanish Data Protection Agency.
F. Data Retention.
Purpose Retention Period Creation and management of your account. During the duration of the business relationship and 5 years after its termination. Management of your reservation and/or rental agreement for: i. confirming, modifying, or canceling your reservation; ii. communicating with you regarding your reservation/rental (e.g., to provide information about your reservation/rental, to send you a reminder before your check-in/check-out, to answer your questions or suggestions); iii. managing your rental; iv. managing payment and invoices; v. managing and claiming amounts owed (including additional costs such as traffic violation fines or compensation for vehicle damage); vi. managing potential claims; vii. contracting and managing vehicle coverage; viii. returning items or objects you may have left behind in the vehicle and/or rental offices. During the duration of the business relationship and 5 years after its termination. Monitoring of connected vehicles. Data is retained for a period of 12 months. In case of damage or property crimes, investigation of damage and accidents caused to the vehicle, personal data may be retained until the cases are resolved (including until the filing or resolution of any legal or judicial proceedings). Geolocation data will only be retained for the time necessary for the purposes indicated in the preceding sections, proceeding to anonymize or delete it once they are fulfilled. Data related to user driving behavior will be anonymized immediately and, in any case, before any processing of them after their collection. Management of commercial documents (customer invoices, purchase orders, certain electronically executed contracts). 10 years from the end of the fiscal year or from the delivery or service. Credit card fraud prevention. 13 months from the effective payment. Verify that you are not registered on a sanctions list. During the duration of the business relationship and 5 years after its termination. Improvement of our products and services according to your preferences shown in satisfaction surveys. During the duration of the business relationship and 5 years after its termination. Promotional and marketing activities: i. sending email notifications for promotions/special offers; ii. managing your loyalty program; iii. sending emails about a reservation you have not completed or a summary of a reservation inquiry; iv. organizing contests and promotional sweepstakes; v. managing and updating our customer/potential customer database. During the duration of the business relationship and 5 years after its termination. Payment of fines: transferring to the competent Authority through the appropriate procedure the identity of the main driver appearing in the rental agreement. For the time necessary to identify the driver (or the potential driver) responsible for the infraction that results in the fine. Management and maintenance of a list of customers with contractual risks based on: i. payment incidents that have resulted in legal proceedings; ii. repeated vehicle accidents or damage or offenses against our employees; iii. use of our vehicles in breach of the general vehicle rental conditions. 5 years from the date of creation or modification of the last rental and depending on the nature of the incident. Video surveillance in our facilities. Up to one month from the time of recording. If there are indications of crime or alterations in our goods or property or of the people present in the facilities, they may be kept for the time necessary for the resolution of the corresponding claims or legal actions. Analysis of navigation data on our website and mobile applications. Centauro's Cookie Policy Without prejudice to the foregoing, your data will be kept duly blocked, while liabilities may arise from the execution of our contractual relationship, as well as for compliance with other legal obligations incumbent upon Centauro (with a maximum duration of 5 years).
In this regard, Centauro guarantees that it will not process the data unless it is necessary for the formulation, exercise or defence of claims or when it is required 1 to provide the same to the Public Administration, Judges and Courts during the statute of limitations period for their rights or legal obligations.
Once the maximum blocking period has elapsed, your personal data will be deleted at the moment in which all necessary actions have been carried out to manage and conclude any obligation that may remain outstanding between the parties, carrying out in that period, all necessary administrative procedures.
G. Security and confidentially
We are committed to the security of your information. In order to prevent unauthorized access or unauthorized disclosure of personal data, we have undertaken appropriate technical and physical measures and management processes to safeguard and secure the information we collect from you.
Privacy Policy Centauro Rent a Car Portugal (Centauro Rent a Car, L.D.A.)
A. Data controller.
We inform you that the personal data that you provide us as part of our contractual relationship will be processed by CENTAURO RENT A CAR, L.D.A., with registered office at Rua Fradesso Silveira, 6, Floor 1 A/B, 1300-609 Lisbon, Parish of Alcântara, Municipality and District of Lisbon, Portugal, (hereinafter "Centauro"), for the purposes indicated below.
Unless expressly stated otherwise at the time of collection, all personal data collected are essential for the fulfillment, management, maintenance and control of our contractual relationship. If you do not provide the data, it will be impossible to process your request or provide the contracted service. Personal data will be collected exclusively for the purposes indicated at the time of collection or in this Privacy Policy.
The user confirms and guarantees the integrity and accuracy of the data provided, and that these are current. The user will also notify any change in the data, by following the procedure established in section E. Personal rights.
B. Purpose and legal grounds of data processing
We inform you that Centauro will process your data for the following purposes, and in accordance with the following legal grounds:
i. Enforcement of the contractual relationship:
a. Process your application to register as a client to manage the contractual relationship and your needs as a Centauro client.
b. Manage, maintain and guarantee the fulfillment of the contractual or pre-contractual relationship between the parties (including invoicing, where appropriate, the difference between the fuel that the vehicle had when it was delivered and the fuel that it had when it was returned).
ii. Fulfillment of a legal obligation:
a. Provide information to public or regulatory authorities, or to governmental or jurisdictional bodies, if required under the law, local regulations or statutory obligations.
b. To geolocate the leased vehicle in the event of justified request from public authorities.
iii. Centauro’s legitimate interest:
a. Carrying out commercial and/or advertising activities or communications Centauro, by any means, including through electronic communications, related to similar products or services previously purchased from Centauro.
b. Conducting satisfaction inquiries on products and/or services purchased by the user, and carrying out an evaluation based on personal data available to Centauro to determine the products and services that best fit your profile, to maximize their performance and provide the best offers of products and services that may be of your interest. Look up the data we possess for the management of the services we provide to you or the products you have purchased.
c. Record your voice or your image and save phone and/or video conversations, when expressly indicated. The legitimate interests of Centauro are to maintain the quality of the service and use the recordings if necessary to protect its legal position in respect of any potential conflict.
d. Communicate your data (as long as they are not of a special category) to insurance companies with which the user or Centauro have a valid policy for roadside assistance for traffic incidents or accidents.
e. Communicate your data to the companies of Centauro and its group (Grupo Mutua Madrileña), in particular to MUTUA MADRILEÑA AUTOMOVILISTA, S.S.P.F.; AUTOCLUB MUTUA MADRILEÑA, S.L.U.; MUTUAMAD MOBILITY, S.L.U.; SILDOSCAN SPAIN, S.L.; CENTAURO RENT A CAR, S.L.U.; NORDIC BUS, S.L.U.; CENTAURO RENT A CAR ITALY, S.r.L.; CENTAURO RENT A CAR, L.D.A.; NORDICWHEELS, L.D.A.; CENTAURO RENT A CAR GREECE, SINGLE MEMBER S.A. and others, to locally provide the services of self-drive vehicle rental as requested by the client and other complementary services, as well as to centralize the administrative and computer processes.
f. Communicate and/or respond to notifications from any authority, whether public or private, regarding court proceedings of the administrative jurisdiction for traffic offenses, or driver identification procedures for non-payment of toll fees.
g. To record the geolocation data of the vehicle in Centauro's premises at the time of collection and at the time of return, in order to guarantee the control of compliance with the deadlines and location of the vehicle by the company.
h. To geolocate the leased vehicle in the event of reasonable grounds of theft or misappropriation (including the no return of the vehicle on the due date).
i. Geolocate the rented vehicle in order to detect, by means of automatic alerts, the departure from the territory authorised by contract, either because such departure is prohibited or because the external cover has not been contracted. In this case, Centauro may take the measures provided for in its terms and conditions for breach of contract.
iv. User’s consent:
a. If the user so authorizes, Centauro will communicate the user’s data to its advertising partners to provide and advertise special offers of products and services tailored to the user’s interests and needs.
b. If you have expressly authorized it, Centauro may verify your identity through a facial recognition system provided by a verified supplier, using the photograph sent, as well as your driving license, your identity card or any other equivalent document such as your passport, in order to verify that them match. Your data will be processed with confidentially, and after the implementation of all necessary security measures to ensure its proper processing through the use of this technology. If you do not consent to such processing, you can skip the digital processing and physically complete the verification of your identity, manually and not automatically, at Centauro Rent a Car's office.
c. To geolocate the rented vehicle, upon request of the interested party after contacting the Centauro support team, in case the vehicle needs roadside assistance or similar support.
d. To collect driving data for the purpose of analysing the same in order to carry out studies on the impact of driving these vehicles.
C. Recipients
Under the terms described in section B. Purposes of data processing, Centauro may communicate your personal data to the following entities:
i. Public or regulatory authorities, as well as governmental or judicial bodies, where so required by law, local regulation or statutory obligations, as well as to comply with the data requirements related to traffic offenses.
ii. Insurance companies, for the purposes described in section d) of item iii) Legitimate interest, included in section B. Purposes of data processing.
iii. Third parties and companies of the Centauro Group, for the purposes described in section e) of item iii) Legitimate interest, included in section B. Purposes of data processing
iv. Highway concessionaires and/or police authorities, for the purposes described in section f) of item iii) Legitimate interest, included in section B. Purposes of data processing
Under item iii. above, third party service providers with access to your personal data work with Centauro processing said data on behalf of Centauro as a consequence of the provision of a service.
Centauro follows rigorous criteria for the selection of its service providers in order to comply with its data protection obligations. Centauro will subscribe with them the corresponding data processing contract, according to which they will have, among others, the following obligations: implement adequate technical and organizational measures; treat personal data for the agreed purposes and only in accordance with Centauro’s documented instructions; and delete or return the data to Centauro once the provision of services has been completed.
In particular, Centauro may hire third-party services from–including but not limited to–companies in the following industries: logistics, identity validation services, legal advice, training, medical, maintenance, shipping, technology, and computer services.
D. Origin of the data
Irrespective of the personal data you have provided, Centauro may process personal data obtained from common records, market records and/or public bodies, in accordance with the purposes and legal grounds described in section "B. Purposes of data processing» above.
In accordance with the foregoing, Centauro will process personal data provided by the aforementioned third parties, in the following categories:
i. Identification data.
ii. Postal or electronic addresses.
iii. Geolocation data of the vehicle.
iv. Driving behaviour data.
Personal data is not obtained from special categories of third parties.
The data obtained in points iii and iv will only be processed in the cases indicated in the previous sections.
With regard to the data you provide directly during the booking process, Centauro may request, among others, your driving license, your identity card or any other equivalent document such as a passport and a photo of you, in order to verify your identity.
E. Interested party rights
The authorizations granted for the purposes of specific personal data processing operations carried out by Centauro may be withdrawn by the user at any time, at the user’s request. We inform you that, according to current applicable law, the user may exercise their rights of access, rectification, cancellation and opposition, as well as the right of elimination and limitation of data processing and data transfers, once their identity has been verified, by writing to the following address: CENTAURO RENT A CAR, L.D.A., with registered office at Rua Fradesso Silveira, 6, Floor 1 A/B, 1300-609 Lisbon, Parish of Alcântara, Municipality and District of Lisbon, Portugal, (+351) 211 303 540, or at the following e-mail address [email protected].
If the user considers that CENTAURO RENT A CAR, L.D.A.. has infringed any of the rights mentioned above, the user may submit a claim to the National Data Protection Commission (address: Rua de São Bento, 148, R/C, 1200-821 Lisbon; email: [email protected]; website: www.cnpd.pt.
F. Data Retention.
Purpose Retention Period Creation and management of your account. During the duration of the business relationship and 5 years after its termination. Management of your reservation and/or rental agreement for: i. confirming, modifying, or canceling your reservation; ii. communicating with you regarding your reservation/rental (e.g., to provide information about your reservation/rental, to send you a reminder before your check-in/check-out, to answer your questions or suggestions); iii. managing your rental; iv. managing payment and invoices; v. managing and claiming amounts owed (including additional costs such as traffic violation fines or compensation for vehicle damage); vi. managing potential claims; vii. contracting and managing vehicle coverage; viii. returning items or objects you may have left behind in the vehicle and/or rental offices. During the duration of the business relationship and 5 years after its termination. Monitoring of connected vehicles. Data is retained for a period of 12 months. In case of damage or property crimes, investigation of damage and accidents caused to the vehicle, personal data may be retained until the cases are resolved (including until the filing or resolution of any legal or judicial proceedings). Geolocation data will only be retained for the time necessary for the purposes indicated in the preceding sections, proceeding to anonymize or delete it once they are fulfilled. Data related to user driving behavior will be anonymized immediately and, in any case, before any processing of them after their collection. Management of commercial documents (customer invoices, purchase orders, certain electronically executed contracts). 10 years from the end of the fiscal year or from the delivery or service. Credit card fraud prevention. 13 months from the effective payment. Verify that you are not registered on a sanctions list. During the duration of the business relationship and 5 years after its termination. Improvement of our products and services according to your preferences shown in satisfaction surveys. During the duration of the business relationship and 5 years after its termination. Promotional and marketing activities: i. sending email notifications for promotions/special offers; ii. managing your loyalty program; iii. sending emails about a reservation you have not completed or a summary of a reservation inquiry; iv. organizing contests and promotional sweepstakes; v. managing and updating our customer/potential customer database. During the duration of the business relationship and 5 years after its termination. Payment of fines: transferring to the competent Authority through the appropriate procedure the identity of the main driver appearing in the rental agreement. For the time necessary to identify the driver (or the potential driver) responsible for the infraction that results in the fine. Management and maintenance of a list of customers with contractual risks based on: i. payment incidents that have resulted in legal proceedings; ii. repeated vehicle accidents or damage or offenses against our employees; iii. use of our vehicles in breach of the general vehicle rental conditions. 5 years from the date of creation or modification of the last rental and depending on the nature of the incident. Video surveillance in our facilities. Up to one month from the time of recording. If there are indications of crime or alterations in our goods or property or of the people present in the facilities, they may be kept for the time necessary for the resolution of the corresponding claims or legal actions. Analysis of navigation data on our website and mobile applications. Centauro's Cookie Policy Without prejudice to the foregoing, your data will be kept duly blocked, while liabilities may arise from the execution of our contractual relationship, as well as for compliance with other legal obligations incumbent upon Centauro (with a maximum duration of 5 years).
In this regard, Centauro guarantees that it will not process the data unless it is necessary for the formulation, exercise or defence of claims or when it is required 1 to provide the same to the Public Administration, Judges and Courts during the statute of limitations period for their rights or legal obligations.
Once the maximum blocking period has elapsed, your personal data will be deleted at the moment in which all necessary actions have been carried out to manage and conclude any obligation that may remain outstanding between the parties, carrying out in that period, all necessary administrative procedures.
G. Security and confidentially
We are committed to the security of your information. In order to prevent unauthorized access or unauthorized disclosure of personal data, we have undertaken appropriate technical and physical measures and management processes to safeguard and secure the information we collect from you.
Privacy Policy Centauro Rent a Car Italia (CENTAURO RENT A CAR ITALY, S.r.L.)
A. Holder of data processing
We inform you that the personal data communicated by the client, in the context of the mutual commercial relationship, will be treated by CENTAURO RENT A CAR ITALY, S.r.L., with registered office in Trento (TN), 37, Via Benedetto Giovanelli, (hereinafter referred to as "Centauro") as the data controller in the manner described below.
Unless otherwise specified at the time of collection, all personal data collected is necessary for the management of the business relationship. The provision of personal data is mandatory for this purpose. By choosing not to provide such data, it will be impossible for Centauro to process the various requests or provide the service object of the contract. Personal data will be processed exclusively for the purposes indicated in this privacy statement.
The customer confirms and guarantees the truthfulness and accuracy of the data provided and that these conform to their current situation. Therefore, the customer agrees to communicate any changes to these data, according to the procedure set out in section E. Rights of the parties concerned.
B. Purposes of data processing
With this document, we inform the customer that his personal data will be processed by Centauro for the pursuit of the following purposes.
I. Based on the contractual relationship:
a. Elaborate the customer's request, so as to manage the business relationship and meet their needs.
b. Manage the fulfilment of the mutually binding contractual or pre-contractual obligations between the client and Centauro (including invoicing, where appropriate, the difference between the fuel that the vehicle had when it was delivered and the fuel that it had when it was returned).
c. Provide, on-site, rental services for vehicles without a driver and additional services.
II. On the basis of a legal obligation
a. Communicate information to public authorities, regulatory bodies and government agencies, where required by law, local regulations or in compliance with regulatory obligations.
b. To geolocate the leased vehicle in the event of justified request from public authorities.
III. Based on the legitimate interest of Centauro
a. To carry out promotional initiatives and advertising communications, by any means, including through electronic communications or equivalent, relating to products or services similar to those covered by Centauro’s contract.
b. To conduct surveys on the level of customer satisfaction related to products and services.
c. To record the customer's voice and image, by telephone and videoconference, when expressly stated. Centauro's legitimate interests are the maintenance of the quality of service and the use of registrations, if necessary, to protect the client's legal position in the event of any disputes.
d. To record the geolocation data of the vehicle in Centauro's premises at the time of collection and at the time of return, in order to guarantee the control of compliance with the deadlines and location of the vehicle by the company.
e. To geolocate the leased vehicle in the event of reasonable grounds of theft or misappropriation (including the no return of the vehicle on the due date).
f. Geolocate the rented vehicle in order to detect, by means of automatic alerts, the departure from the territory authorised by contract, either because such departure is prohibited or because the external cover has not been contracted. In this case, Centauro will be able to take the measures foreseen in its conditions for breach of contract.
IV. Based on explicit consent given by the customer
a. Prior the consent of the client, Centauro can create a profile of the customer's consumption habits, through external information and communicate the customer‘s data to advertising partners, allowing them to send exclusive offers of products or services tailored to their needs.
b. If you have expressly authorized it, Centauro may verify your identity through a facial recognition system provided by a verified supplier, using the photograph sent, as well as your driving license, your identity card or any other equivalent document such as your passport, in order to verify that them match. Your data will be processed with confidentially, and after the implementation of all necessary security measures to ensure its proper processing through the use of this technology. If you do not consent to such processing, you can skip the digital processing and physically complete the verification of your identity, manually and not automatically, at Centauro Rent a Car's office.
c. To geolocate the rented vehicle, upon request of the interested party after contacting the Centauro support team, in case the vehicle needs roadside assistance or similar support.
d. To collect driving data for the purpose of analysing the same in order to carry out studies on the impact of driving these vehicles.
C. Recipients
In the terms described in section B. The purpose of data processing, Centauro will be able to communicate the customer's personal data to the following bodies:
a. Public authorities, regulatory bodies and governmental and jurisdictional bodies, where required by law, by local regulations and in compliance with regulatory obligations, as well as to meet communication requirements relating to traffic offenses;
b. Insurance companies, for roadside assistance in the event of car accidents or traffic accidents.
c. Centauro and its group companies ( Grupo Mutua Madrileña) and, in particular, MUTUA MADRILEÑA AUTOMOVILISTA, S.S.P.F.; AUTOCLUB MUTUA MADRILEÑA, S.L.U.; MUTUAMAD MOBILITY, S.L.U.; SILDOSCAN SPAIN, S.L.; CENTAURO RENT A CAR, S.L.U.; NORDIC BUS, S.L.U.; CENTAURO RENT A CAR ITALY, S.r.L.; CENTAURO RENT A CAR, L.D.A.; NORDICWHEELS, L.D.A.; CENTAURO RENT A CAR GREECE, SINGLE MEMBER S.A. and others, for the correct execution of rental services and centralization of computerized administrative procedures, as well as third-party companies that operate in collaboration with Centauro.
In accordance with the provisions of point III) mentioned above, Centauro collaborates with some service providers, who have access to the customer's personal data and who process the aforementioned data in the name and on behalf of Centauro, as a consequence of the provision of services.
Centauro uses a strict selection criteria for service providers. To comply with its data protection obligations, it agrees to appoint such persons as data controllers with the signing of a specific contract, which imposes, amongst other things, the following obligations: the application of adequate technical and organizational measures; the processing of personal data exclusively for the purposes agreed, in strict compliance with Centauro’s documented instructions and the cancellation or return of data to Centauro as soon as the provision of services is completed on their behalf.
In particular, Centauro may hire third-party services from–including but not limited to–companies in the following industries: logistics, identity validation services, legal advice, training, medical, maintenance, shipping, technology, and computer services.
D. Origin of the data
Regardless of the personal data provided by the client, Centauro may process personal data collected from public archives, market archives and governmental bodies, in accordance with the purposes and the basis of legitimacy described in section "B. Purpose of data processing", mentioned above.
In line with what is described above, the personal data provided by the aforesaid third parties in contact with Centauro fall into the following categories:
I. identification data;
II. postal addresses or email addresses.iii. Geolocation data of the vehicle.
iv. Driving behaviour data.
No personal data belonging to the particular categories (i.e. sensitive) will be obtained from third parties.
The data obtained in points iii and iv will only be processed in the cases indicated in the previous sections.
With regard to the data you provide directly during the booking process, Centauro may request, among others, your driving license, your identity card or any other equivalent document such as a passport and a photo of you, in order to verify your identity.
E. Interested party rights
The consent given, in the cases established in this document, can be revoked at any time, at the request of the customer. We inform that, in accordance with current legislation, the customer has the right to exercise the rights of access, rectification, cancellation and opposition, as well as the right of withdrawal, limitation of data processing and the right to portability, demonstrating their identity to the following address: CENTAURO RENT A CAR ITALY, S.r.L. Trento, 37, Via Benedetto Giovanelli or to the following email address: [email protected].
If the customer considers that the CENTAURO RENT A CAR ITALY, S.r.L. has not respected any of the rights mentioned above, it has the right to file a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).
F. Data Retention.
Purpose Retention Period Creation and management of your account. During the duration of the business relationship and 5 years after its termination. Management of your reservation and/or rental agreement for: i. confirming, modifying, or canceling your reservation; ii. communicating with you regarding your reservation/rental (e.g., to provide information about your reservation/rental, to send you a reminder before your check-in/check-out, to answer your questions or suggestions); iii. managing your rental; iv. managing payment and invoices; v. managing and claiming amounts owed (including additional costs such as traffic violation fines or compensation for vehicle damage); vi. managing potential claims; vii. contracting and managing vehicle coverage; viii. returning items or objects you may have left behind in the vehicle and/or rental offices. During the duration of the business relationship and 5 years after its termination. Monitoring of connected vehicles. Data is retained for a period of 12 months. In case of damage or property crimes, investigation of damage and accidents caused to the vehicle, personal data may be retained until the cases are resolved (including until the filing or resolution of any legal or judicial proceedings). Geolocation data will only be retained for the time necessary for the purposes indicated in the preceding sections, proceeding to anonymize or delete it once they are fulfilled. Data related to user driving behavior will be anonymized immediately and, in any case, before any processing of them after their collection. Management of commercial documents (customer invoices, purchase orders, certain electronically executed contracts). 10 years from the end of the fiscal year or from the delivery or service. Credit card fraud prevention. 13 months from the effective payment. Verify that you are not registered on a sanctions list. During the duration of the business relationship and 5 years after its termination. Improvement of our products and services according to your preferences shown in satisfaction surveys. During the duration of the business relationship and 5 years after its termination. Promotional and marketing activities: i. sending email notifications for promotions/special offers; ii. managing your loyalty program; iii. sending emails about a reservation you have not completed or a summary of a reservation inquiry; iv. organizing contests and promotional sweepstakes; v. managing and updating our customer/potential customer database. During the duration of the business relationship and 5 years after its termination. Payment of fines: transferring to the competent Authority through the appropriate procedure the identity of the main driver appearing in the rental agreement. For the time necessary to identify the driver (or the potential driver) responsible for the infraction that results in the fine. Management and maintenance of a list of customers with contractual risks based on: i. payment incidents that have resulted in legal proceedings; ii. repeated vehicle accidents or damage or offenses against our employees; iii. use of our vehicles in breach of the general vehicle rental conditions. 5 years from the date of creation or modification of the last rental and depending on the nature of the incident. Video surveillance in our facilities. Up to one month from the time of recording. If there are indications of crime or alterations in our goods or property or of the people present in the facilities, they may be kept for the time necessary for the resolution of the corresponding claims or legal actions. Analysis of navigation data on our website and mobile applications. Centauro's Cookie Policy Without prejudice to the foregoing, your data will be kept duly blocked, while liabilities may arise from the execution of our contractual relationship, as well as for compliance with other legal obligations incumbent upon Centauro (with a maximum duration of 5 years).
In this regard, Centauro guarantees that it will not process the data unless it is necessary for the formulation, exercise or defence of claims or when it is required 1 to provide the same to the Public Administration, Judges and Courts during the statute of limitations period for their rights or legal obligations.
Once the maximum blocking period has elapsed, your personal data will be deleted at the moment in which all necessary actions have been carried out to manage and conclude any obligation that may remain outstanding between the parties, carrying out in that period, all necessary administrative procedures.
G. Security and confidentially
We are committed to the security of your information. In order to prevent unauthorized access or unauthorized disclosure of personal data, we have undertaken appropriate technical and physical measures and management processes to safeguard and secure the information we collect from you.
Πολιτική Απορρήτου της Centauro Rent a Car Ελλάδας (CENTAURO RENT A CAR ΕΛΛΑΔΑΣ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε.)
A. Υπεύθυνος επεξεργασίας
Ενημερώνουμε ότι τα προσωπικά δεδομένα που μας παρέχετε στο πλαίσιο της συμβατικής μας σχέσης θα υποβληθούν σε επεξεργασία από την CENTAURO RENT A CAR ΕΛΛΑΔΑΣ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε., με έδρα στο 396, Mesogeion Avenue, 15341 Agia Paraskevi, Attica, (εφεξής καλούμενη «Centauro») και θα εξυπηρετούν τις χρήσεις που αποτυπώνονται κατωτέρω.
Εκτός κι εάν εκφράζεται ρητά διαφορετικά κατά τη συλλογή, όλα τα προσωπικά δεδομένα που χρειάζονται και συλλέγονται συνιστούν ουσιαστικά στοιχεία για τη διαχείριση, διατήρηση και έλεγχο της συμβατικής μας σχέσης. Επιλέγοντας να μη διευκολύνετε τη χρήση τέτοιων δεδομένων, θα καταστήσετε αδύνατη την επεξεργασία του αιτήματός σας ή την παροχή της υπηρεσίας στο πλαίσιο της σύμβασης. Τα προσωπικά δεδομένα θα συλλέγονται αποκλειστικά για τους σκοπούς που υποδεικνύονται στην παρούσα Πολιτική απορρήτου.
Επιβεβαιώνετε και εγγυάστε την εγκυρότητα και την ακρίβεια των παρεχόμενων δεδομένων, και ότι αυτά είναι προσαρμοσμένα στην τρέχουσα κατάστασή σας. Επομένως, συμφωνείτε να κοινοποιήσετε τυχόν αλλαγές αυτών των δεδομένων σύμφωνα με τη διαδικασία που καθορίζεται στην ενότητα Ε. Δικαιώματα ενδιαφερομένου.
B. Σκοπός της επεξεργασίας δεδομένων
Δια του παρόντος, σας ενημερώνουμε ότι τα δεδομένα σας θα υποβληθούν σε επεξεργασία από την Centauro για να εξυπηρετήσουν τις ακόλουθες χρήσεις:
i. Με βάση τη συμβατική σχέση:
α. Για να επεξεργαστούμε το αίτημά σας για εγγραφή ως πελάτης, έτσι ώστε να μπορούμε να διαχειριστούμε την εμπορική σχέση μεταξύ μας και τις ανάγκες σας.
β. Για να διαχειριστούμε, να διατηρήσουμε και να εξασφαλίσουμε συμμόρφωση με τη συμβατική ή προσυμβατική σχέση που μας δεσμεύει (συμπεριλαμβανομένης της τιμολόγησης, κατά περίπτωση, της διαφοράς μεταξύ του καυσίμου που είχε το όχημα κατά την παράδοσή του και του καυσίμου που είχε κατά την επιστροφή του).
ii. Με βάση μια νομική υποχρέωση:
α. Για να κοινοποιούμε πληροφορίες σε δημόσιες αρχές, ρυθμιστικές και κρατικές υπηρεσίες, οπουδήποτε απαιτείται από τη νομοθεσία, τοπικούς κανονισμούς ή σύμφωνα με ρυθμιστικές υποχρεώσεις.
β. Για να εντοπίσετε το μισθωμένο όχημα σε γεωγραφική θέση σε περίπτωση αιτιολογημένου αιτήματος από δημόσιες αρχές.
iii. Με βάση το έννομο συμφέρον της Centauro:
α. Για να πραγματοποιούμε εμπορικές και διαφημιστικές κοινοποιήσεις και ενέργειες, με οποιονδήποτε τρόπο, συμπεριλαμβανομένων μέσω ηλεκτρονικών κοινοποιήσεων ή ισοδύναμων, σχετικά με προϊόντα ή υπηρεσίες παρόμοιες με αυτές που προβλέπονται στη σύμβαση με την Centauro.
β. Για να διεξάγουμε έρευνες ικανοποίησης που σχετίζονται με τα προϊόντα και τις υπηρεσίες στο πλαίσιο της σύμβασής σας, και σκιαγράφηση προφίλ με βάση τα προσωπικά δεδομένα που διατίθενται στην Centauro για να γνωρίζουμε τα προϊόντα και τις υπηρεσίες που ταιριάζουν καλύτερα στο προφίλ σας, μεγιστοποιώντας την απόδοσή τους και επομένως κάνοντας τις καλύτερες προσφορές προϊόντων και υπηρεσιών με βάση τα ενδιαφέροντά σας. Θα συμβουλευόμαστε τις πληροφορίες που έχουμε για να διαχειριζόμαστε τις υπηρεσίες που σας προσφέρουμε ή τα προϊόντα στο πλαίσιο της σύμβασή σας.
γ. Για να καταγράφουμε φωνή, εικόνα, τηλέφωνο και βιντεοσυνομιλία σας όταν το υποδεικνύουμε ρητά. Τα έννομα συμφέροντα της Centauro είναι να διατηρεί την ποιότητα εξυπηρέτησης και να χρησιμοποιεί τις εγγραφές, εάν απαιτείται, για να προστατεύει τη νομική σας θέση σε περίπτωση τυχόν δυνητικής διένεξης.
δ. Για να κοινοποιούμε τα δεδομένα σας σε ασφαλιστικές εταιρείες με τις οποίες εσείς ή η Centauro διατηρεί ένα ασφαλιστήριο συμβόλαιο εν ισχύ και να σας παρέχουμε οδική βοήθεια σε περίπτωση δυστυχήματος ή ατυχήματος.
ε. Για να κοινοποιούμε τα δεδομένα σας σε στις εταιρείες Centauro και στον Όμιλό τους (Grupo Mutua Madrileña), ειδικά τις εξής: MUTUA MADRILEÑA AUTOMOVILISTA, S.S.P.F.; AUTOCLUB MUTUA MADRILEÑA, S.L.U.; MUTUAMAD MOBILITY, S.L.U.; SILDOSCAN SPAIN, S.L.; CENTAURO RENT A CAR, S.L.U.; NORDIC BUS, S.L.U.; CENTAURO RENT A CAR ITALY, S.r.L.; CENTAURO RENT A CAR, L.D.A.; NORDICWHEELS, L.D.A.; CENTAURO RENT A CAR GREECE, SINGLE MEMBER S.A. και άλλες. Τέτοια κοινοποίηση θα εξυπηρετεί στην παροχή υπηρεσιών ενοικίασης οχήματος επί τόπου χωρίς οδηγό που έχει ζητηθεί από τον πελάτη, συμπληρωματικών υπηρεσιών και θα μας επιτρέπει να συγκεντρώνουμε τις διοικητικές και υπολογιστικές μας διαδικασίες.
f. Για να καταγράψετε τα δεδομένα γεωγραφικής θέσης του οχήματος στις εγκαταστάσεις της Centauro κατά τη στιγμή της παραλαβής και κατά τη στιγμή της επιστροφής, προκειμένου να διασφαλιστεί ο έλεγχος της συμμόρφωσης με τις προθεσμίες και την τοποθεσία του οχήματος από την εταιρεία.
g. Για να εντοπίσετε το μισθωμένο όχημα σε γεωγραφική θέση σε περίπτωση εύλογου λόγου κλοπής ή υπεξαίρεσης (συμπεριλαμβανομένης της μη επιστροφής του οχήματος την ημερομηνία λήξης).
h. Γεωεντοπισμός του μισθωμένου οχήματος, ώστε να εντοπίζεται, μέσω αυτόματων ειδοποιήσεων, η έξοδος από την περιοχή που επιτρέπεται από τη σύμβαση, είτε επειδή η έξοδος αυτή απαγορεύεται είτε επειδή δεν έχει συναφθεί σύμβαση εξωτερικής κάλυψης. Στην περίπτωση αυτή, η Centauro μπορεί να λάβει τα μέτρα που προβλέπονται στους όρους της για την αθέτηση της σύμβασης.
i. Διαχείριση και, εφόσον χρειαστεί, άσκηση νομικών ενεργειών, τόσο εξώδικων όσο και δικαστικών, για την προστασία των δικαιωμάτων και συμφερόντων μας (συμπεριλαμβανομένης της διαχείρισης εισπράξεων, αξιώσεων και οποιασδήποτε συμβατικής διαφοράς), γεγονός που μπορεί να συνεπάγεται τη διαβίβαση δεδομένων σε Δικαστήρια, Δυνάμεις Ασφαλείας ή άλλους δημόσιους οργανισμούς, δικηγόρους, δικαστικούς επιμελητές, πραγματογνώμονες και άλλους επαγγελματίες συμβούλους.
iv. Με βάση τη ρητή συναίνεση που δόθηκε από εσάς:
α. Εάν μας εξουσιοδοτήσετε, η Centauro μπορεί να δημιουργήσει ένα προφίλ των καταναλωτικών σας συνηθειών μέσω εξωτερικών πληροφοριών και να κοινοποιήσει τα δεδομένα σας σε διαφημιζόμενους συνεργάτες, επιτρέποντας να σας κάνουμε αποκλειστικές προσφορές προϊόντων ή υπηρεσιών προσαρμοσμένες στις ανάγκες σας.
b. Εάν το έχετε εγκρίνει ρητά, η Centauro μπορεί να επαληθεύσει την ταυτότητά σας μέσω ενός συστήματος αναγνώρισης προσώπου που παρέχεται από έναν επαληθευμένο προμηθευτή, χρησιμοποιώντας τη φωτογραφία που στάλθηκε, καθώς και την άδεια οδήγησης, την ταυτότητά σας ή οποιοδήποτε άλλο ισοδύναμο έγγραφο, όπως το διαβατήριό σας, προκειμένου να επαληθευτεί ότι ταιριάζουν. Η επεξεργασία των δεδομένων σας γίνεται με εμπιστευτικότητα και μετά την εφαρμογή όλων των απαραίτητων μέτρων ασφαλείας για την εξασφάλιση της σωστής επεξεργασίας μέσω της χρήσης αυτής της τεχνολογίας. Εάν δεν συναινείτε σε αυτήν την επεξεργασία, μπορείτε να παραλείψετε την ψηφιακή επεξεργασία και να ολοκληρώσετε με φυσική παρουσία την επαλήθευση της ταυτότητάς σας, χειροκίνητα και μη αυτόματα, στο γραφείο της Centauro Rent a Car.
c. Για να εντοπίσετε το μισθωμένο όχημα σε γεωγραφική θέση, κατόπιν αιτήματος του ενδιαφερόμενου, αφού επικοινωνήσετε με την ομάδα υποστήριξης της Centauro, σε περίπτωση που το όχημα χρειάζεται οδική βοήθεια ή παρόμοια υποστήριξη.
d. Για να συλλέξετε δεδομένα οδήγησης με σκοπό την ανάλυση των ίδιων προκειμένου να διεξαχθούν μελέτες σχετικά με τον αντίκτυπο της οδήγησης αυτών των οχημάτων.
Γ. Αποδέκτες δεδομένων
Σύμφωνα με τους όρους που περιγράφονται στην ενότητα Β. Σκοπός της επεξεργασίας δεδομένων, η Centauro μπορεί να κοινοποιήσει τα προσωπικά σας δεδομένα στις ακόλουθες οντότητες:
i. Δημόσιες αρχές, κρατικούς ή δικαστικούς ρυθμιστικούς φορείς ή υπηρεσίες, όπου απαιτείται από τη νομοθεσία, τους τοπικούς κανονισμούς ή σύμφωνα με ρυθμιστικές υποχρεώσεις, και για να ικανοποιούμε απαιτήσεις πληροφόρησης που σχετίζονται με παραβιάσεις του ΚΟΚ.
ii. Ασφαλιστικές οντότητες με τους σκοπούς που περιγράφονται στο γράμμα δ) του στοιχείου iii) Έννομο συμφέρον που περιλαμβάνεται στην ενότητα B. Σκοπός της επεξεργασίας δεδομένων.
iii. Οντότητες τρίτων μερών και εταιρείες του Ομίλου Centauro, για τους σκοπούς που περιγράφονται στο γράμμα ε) του στοιχείου iii) Έννομο συμφέρον, που περιλαμβάνεται στην ενότητα Β. Σκοπός της επεξεργασίας δεδομένων
iv. Τα δεδομένα σας ενδέχεται να διαβιβαστούν σε Δικαστήρια, Δυνάμεις Ασφαλείας ή άλλους δημόσιους οργανισμούς, δικηγόρους, δικαστικούς επιμελητές, πραγματογνώμονες και άλλους επαγγελματίες συμβούλους για τη νομική υποστήριξη και υπεράσπισή σας σε δικαστικές ή εξώδικες διαδικασίες.
Σύμφωνα με τα όσα προβλέπονται στο σημείο iii. ανωτέρω, η Centauro συνεργάζεται με ορισμένους τρίτους παρόχους υπηρεσιών που έχουν πρόσβαση στα προσωπικά σας δεδομένα και οι οποίοι επεξεργάζονται τα προαναφερθέντα δεδομένα στο όνομα και για λογαριασμό της Centauro ως συνέπεια της παροχής των υπηρεσιών.
Η Centauro τηρεί αυστηρά κριτήρια επιλογής παρόχων υπηρεσιών προκειμένου να συμμορφώνεται με τις υποχρεώσεις προστασίας δεδομένων. Αναλαμβάνει να υπογράψει την αντίστοιχη σύμβαση επεξεργασίας δεδομένων μαζί τους, η οποία επιβάλλει, μεταξύ άλλων, τις ακόλουθες υποχρεώσεις: την εφαρμογή κατάλληλων τεχνικών και οργανωτικών μέτρων· την επεξεργασία προσωπικών δεδομένων για τους συμφωνηθέντες σκοπούς, τηρώντας αυστηρά τις τεκμηριωμένες οδηγίες της Centauro και τη διαγραφή ή επιστροφή των δεδομένων στην Centauro αμέσως μόλις ολοκληρωθούν οι υπηρεσίες τους.
Συγκεκριμένα, η Centauro μπορεί να προσλάβει υπηρεσίες τρίτων από –περιλαμβανομένων ενδεικτικά– εταιρείες στους ακόλουθους κλάδους: logistics, υπηρεσίες επικύρωσης ταυτότητας, νομικές συμβουλές, εκπαίδευση, ιατρική, συντήρηση, αποστολή, τεχνολογία και υπηρεσίες υπολογιστών.
Δ. Προέλευση των δεδομένων
Ανεξάρτητα από τα προσωπικά δεδομένα που μας παρείχατε, η Centauro μπορεί να επεξεργαστεί προσωπικά δεδομένα από δημόσια αρχεία, εμπορικά αρχεία και κρατικές υπηρεσίες, σύμφωνα με τους σκοπούς και βάσεις νομιμοποίησης που περιγράφονται στην ενότητα «Β. Σκοπός της επεξεργασίας δεδομένων» ανωτέρω.
Σύμφωνα με τα ανωτέρω, η Centauro θα επεξεργαστεί προσωπικά δεδομένα που παρέχονται από τους προαναφερθέντες τρίτους που αντιστοιχούν στις ακόλουθες κατηγορίες:
i. Στοιχεία ταυτότητας.
ii. Ταχυδρομικές ή ηλεκτρονικές διευθύνσεις.
iii. Δεδομένα γεωγραφικής θέσης του οχήματος
iv. Δεδομένα για τη συμπεριφορά οδήγησης
Δεν λαμβάνονται ειδικά προστατευμένα προσωπικά δεδομένα από τρίτους.
Τα δεδομένα που λαμβάνονται στα σημεία iii και iv θα υποβάλλονται σε επεξεργασία μόνο στις περιπτώσεις που αναφέρονται στις προηγούμενες ενότητες.
Όσον αφορά τα δεδομένα που παρέχετε απευθείας κατά τη διαδικασία κράτησης, η Centauro μπορεί να ζητήσει, μεταξύ άλλων, την άδεια οδήγησης, την ταυτότητά σας ή οποιοδήποτε άλλο ισοδύναμο έγγραφο, όπως διαβατήριο και μια φωτογραφία σας, προκειμένου να επαληθευτεί η ταυτότητά σας.
Ε. Δικαιώματα ενδιαφερόμενων μερών
Οι συναινέσεις που παρέχονται στις περιπτώσεις που ορίζονται στην παρούσα πράξη μπορούν να ανακληθούν από εσάς ανά πάσα στιγμή, με απλό αίτημά σας. Σας ενημερώνουμε ότι σύμφωνα με την τρέχουσα νομοθεσία δικαιούστε να ασκήσετε τα δικαιώματα πρόσβασης, διόρθωσης, ακύρωσης και εναντίωσης, καθώς και το δικαίωμα ανάκλησης, περιορισμού της επεξεργασίας δεδομένων και το δικαίωμα στη φορητότητα των δεδομένων σας, αποδεικνύοντας την ταυτότητά σας στην ακόλουθη διεύθυνση: CENTAURO RENT A CAR ΕΛΛΑΔΑΣ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε., 396, Mesogeion Avenue, 15341 Agia Paraskevi, Attica, ή μέσω Email στη διεύθυνση [email protected].
Εάν πιστεύετε ότι η CENTAURO RENT A CAR ΕΛΛΑΔΑΣ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε. δεν έχει σεβαστεί οποιοδήποτε από τα προαναφερθέντα δικαιώματα, έχετε το δικαίωμα να υποβάλλετε καταγγελία στην Ελληνική Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα.
ΣΤ. Διατήρηση Δεδομένων
Σκοπός Περίοδος διατήρησης Η δημιουργία και διαχείριση του λογαριασμού σας. Κατά τη διάρκεια της επιχειρηματικής σχέσης και 5 χρόνια μετά το τέλος της. Η διαχείριση της κράτησης και/ή της σύμβασης ενοικίασης σας για: i. την επιβεβαίωση, τροποποίηση ή ακύρωση της κράτησής σας· ii. την επικοινωνία μαζί σας σχετικά με την κράτηση/ενοικίαση σας (για παράδειγμα, για να σας παρέχουμε πληροφορίες σχετικά με την κράτηση/ενοικίαση σας, για να σας στείλουμε μια υπενθύμιση πριν από το check-in/check-out σας, για να απαντήσουμε στις ερωτήσεις ή τις προτάσεις σας)· iii. τη διαχείριση της ενοικίασής σας· iv. τη διαχείριση της πληρωμής και των τιμολογίων· v. τη διαχείριση και την είσπραξη των οφειλόμενων ποσών (συμπεριλαμβανομένων των πρόσθετων εξόδων, όπως τα πρόστιμα για παραβάσεις του ΚΟΚ ή η αποζημίωση για ζημιές στο όχημα)· vi. τη διαχείριση πιθανών αξιώσεων· vii. τη σύναψη και διαχείριση της ασφαλιστικής κάλυψης του οχήματος· viii. την επιστροφή των αντικειμένων που μπορεί να ξεχάσετε στο όχημα και/ή στα γραφεία ενοικίασης. Κατά τη διάρκεια της επιχειρηματικής σχέσης και 5 χρόνια μετά το τέλος της. Παρακολούθηση συνδεδεμένων οχημάτων. Τα δεδομένα διατηρούνται για περίοδο 12 μηνών. Σε περίπτωση ζημιών ή εγκλημάτων κατά της ιδιοκτησίας, έρευνας ζημιών και ατυχημάτων που προκλήθηκαν στο όχημα, τα προσωπικά δεδομένα μπορούν να διατηρηθούν έως ότου επιλυθούν οι υποθέσεις (ακόμη και έως την αρχειοθέτηση ή την επίλυση οποιασδήποτε νομικής ή δικαστικής διαδικασίας). Τα δεδομένα σχετικά με τη γεωγραφική τοποθεσία θα διατηρούνται μόνο για το χρονικό διάστημα που είναι απαραίτητο για τους σκοπούς που αναφέρονται στις προηγούμενες παραγράφους, και στη συνέχεια θα ανωνυμοποιούνται ή θα διαγράφονται. Τα δεδομένα σχετικά με τη συμπεριφορά οδήγησης των χρηστών θα ανωνυμοποιούνται αμέσως και, σε κάθε περίπτωση, πριν από οποιαδήποτε επεξεργασία τους μετά τη συλλογή τους. Η διαχείριση των εμπορικών εγγράφων (τιμολόγια πελατών, εντολές αγοράς, ορισμένες συμβάσεις που συνάπτονται ηλεκτρονικά). 10 χρόνια από το τέλος της χρήσης ή από την παράδοση ή την υπηρεσία. Πρόληψη απάτης με πιστωτική κάρτα. 13 μήνες από την πραγματοποίηση της πληρωμής. Επαλήθευση ότι δεν είστε εγγεγραμμένοι σε λίστα κυρώσεων. Κατά τη διάρκεια της επιχειρηματικής σχέσης και 5 χρόνια μετά το τέλος της. Η βελτίωση των προϊόντων και των υπηρεσιών μας σύμφωνα με τις προτιμήσεις σας που εκφράζονται στις έρευνες ικανοποίησης. Κατά τη διάρκεια της επιχειρηματικής σχέσης και 5 χρόνια μετά το τέλος της. Προωθητικές και εμπορικές δραστηριότητες: i. η αποστολή ειδοποιήσεων μέσω ηλεκτρονικού ταχυδρομείου για προσφορές / ειδικές προσφορές· ii. η διαχείριση του προγράμματος επιβράβευσης πελατών σας· iii. η αποστολή ηλεκτρονικών μηνυμάτων σχετικά με μια κράτηση που δεν έχετε ολοκληρώσει ή μια σύνοψη μιας ερώτησης σχετικά με μια κράτηση· iv. η οργάνωση διαγωνισμών και προωθητικών κληρώσεων· v. η διαχείριση και ενημέρωση της βάσης δεδομένων πελατών / πιθανών πελατών μας. Κατά τη διάρκεια της επιχειρηματικής σχέσης και 5 χρόνια μετά το τέλος της. Πληρωμή προστίμων: μεταφορά στην αρμόδια Αρχή μέσω της κατάλληλης διαδικασίας της ταυτότητας του κύριου οδηγού που αναγράφεται στη σύμβαση ενοικίασης. Για το χρονικό διάστημα που είναι απαραίτητο για τον εντοπισμό του οδηγού (ή του πιθανού οδηγού) που είναι υπεύθυνος για την παράβαση που οδηγεί στο πρόστιμο. Η διαχείριση και η διατήρηση μιας λίστας πελατών με συμβατικούς κινδύνους βάσει: i. περιστατικών πληρωμής που έχουν οδηγήσει σε δικαστικές διαδικασίες· ii. επαναλαμβανόμενων ατυχημάτων οχημάτων ή ζημιών ή προσβολών προς τους υπαλλήλους μας· iii. χρήσης των οχημάτων μας κατά παράβαση των γενικών όρων ενοικίασης οχημάτων. 5 χρόνια από την ημερομηνία δημιουργίας ή τροποποίησης της τελευταίας ενοικίασης και ανάλογα με τη φύση του περιστατικού. Βιντεοεπιτήρηση στις εγκαταστάσεις μας Έως ένα μήνα από τη στιγμή της εγγραφής. Εάν υπάρχουν ενδείξεις εγκλήματος ή αλλοιώσεις στα αγαθά ή την ιδιοκτησία μας ή στα άτομα που βρίσκονται στις εγκαταστάσεις, μπορούν να διατηρηθούν για το χρονικό διάστημα που είναι απαραίτητο για την επίλυση των αντίστοιχων αξιώσεων ή νομικών ενεργειών. Ανάλυση δεδομένων πλοήγησης στην ιστοσελίδα και τις εφαρμογές μας για κινητά. Πολιτική cookies της Centauro Με την επιφύλαξη των ανωτέρω, τα δεδομένα σας θα διατηρηθούν δεόντως αποκλεισμένα, ενώ ενδέχεται να προκύψουν ευθύνες από την εκτέλεση της συμβατικής μας σχέσης, καθώς και για την εκπλήρωση άλλων νομικών υποχρεώσεων της Centauro (με μέγιστη διάρκεια 5 χρόνια).
Σχετικά με αυτό, η Centauro εγγυάται ότι δεν θα επεξεργαστεί τα δεδομένα, εκτός εάν είναι απαραίτητο για τη διατύπωση, την άσκηση ή την υπεράσπιση αξιώσεων ή όταν απαιτείται να τα παράσχει στη Δημόσια Διοίκηση, τους Δικαστές και τα Δικαστήρια κατά τη διάρκεια της περιόδου παραγραφής των δικαιωμάτων ή των νομικών υποχρεώσεών τους.
Μετά το πέρας της μέγιστης περιόδου αποκλεισμού, τα προσωπικά σας δεδομένα θα διαγραφούν μόλις πραγματοποιηθούν όλες οι απαραίτητες ενέργειες για τη διαχείριση και την ολοκλήρωση οποιασδήποτε υποχρέωσης που θα μπορούσε να παραμείνει μεταξύ των μερών, πραγματοποιώντας κατά τη διάρκεια αυτής της περιόδου όλες τις απαραίτητες διοικητικές ενέργειες.
G. Ασφάλεια και εμπιστευτικότητα
Δεσμευόμαστε για την ασφάλεια των πληροφοριών σας. Προκειμένου να αποφευχθεί η μη εξουσιοδοτημένη πρόσβαση ή η μη εξουσιοδοτημένη αποκάλυψη προσωπικών δεδομένων, έχουμε λάβει κατάλληλα τεχνικά και φυσικά μέτρα και διαδικασίες διαχείρισης για τη διαφύλαξη και προστασία των πληροφοριών που συλλέγουμε από εσάς.
Website Privacy Policy
Basic information on data protection
Data processor: Centauro Rent a Car, S.L.U. (hereinafter, “Centauro”).
Address: Avda. País Valencià Bloque A, Local 4, 03509 Finestrat (Alicante).
E-mail: [email protected]
Main purpose of the processing: your data will be used to manage your browsing the Centauro Website and, where appropriate, to establish, maintain and manage the commercial, contractual or pre-contractual relationship with you, attending your queries or requests and sending promotional and commercial information.
Legal grounds: depending on the cases, the data will be processed on the basis of consent, the execution of the contract between you and Centauro, legitimate interests held by Centauro or the adoption of pre-contractual measures.
Potential recipients of the data:
- Third parties to which Centauro must transfer data, such as public authorities.
- Third entities and companies of the Centauro Group.
Data protection rights: you can revoke at any time your consent to Centauro’s data processing activities, and exercise, if you wish, your rights of access, rectification, deletion, limitation or objection to data processing, data portability, and your right not to be subject to automated decisions. You can do so by sending a request to Centauro Rent a Car, S.L.U. at Ave. País Valencià Bloque A, Local 4, 03509 Finestrat (Alicante) or to the following email address: [email protected] proving your identity.
Origin of the data: Centauro may collect personal data from joint or sector-wide data files and/or files held by public institutions.
1. About Centauro
This document governs the privacy policy of the website owned by Centauro (hereinafter, the “Website”).
Please find below the particulars of the company:
Company name: CENTAURO RENT A CAR, S.L.U. (hereinafter, “Centauro”).
Address: Avda. País Valencià Bloque A, Local 4, 03509 Finestrat (Alicante)
E-mail: [email protected]1.1. How this Privacy Policy is applied
This Privacy Policy regulates the data processing carried out by Centauro in relation to users who access or contact Centauro through the Website - https://www.centauro.net/ - This includes processing personal data of (i) customers and/or potential customers, (ii) suppliers and/or potential suppliers, (iii) employees and/or candidates and (iv) any other user who may access or transfer data through the Website.
Therefore, this Privacy Policy contains the information concerning the processing of personal data related to the mentioned categories of interested parties.
For more information on the processing of data of customers purchasing Centauro products and/or services, read the Customer Privacy Policy at https://www.centauro.net/en/privacy-policy/
Find more information relating to processing of job candidates data, please read the Job candidate data protection informative clause at https://www.centauro.net/en/clause-information-candidates-employment/
2. Personal data processed by Centauro, purposes and legal grounds
You are hereby informed that all the data that Centauro requests (or may request) are necessary for the purposes described in this privacy policy; failure to provide them would result in our inability to contact you or manage your application to Centauro. Likewise, Centauro reserves the right not to respond or deal with requests that do not include the requested information.
You guarantee the accuracy of the personal data provided to Centauro. Centauro may periodically ask you to review and update your personal data.
On the Website you can find useful information about the services offered by Centauro. In this sense, Centauro will only request and process the data necessary to deal the query, provide the contracted service or engage in and maintain a commercial, contractual and/or pre-contractual relationship with you.
Find below the different purposes for which your personal data may be processed and the legal grounds for such processing:
i. Legal grounds for the execution of the services contract between you and Centauro, or application of pre-contractual measures:
a. To manage vehicle bookings made by Centauro customers through the Website, which includes managing the inquiries received from, and monitoring the relationship with, the latter.
b. To manage the relationship with all the Centauro Website users, attending to their requests and following up on the relationship maintained.
c. If you submit your information via the “Employment” section of the Website, to formalize the registration in the corresponding job openings subscription form and, where appropriate, subsequent monitoring of the submitted application.
d. To respond to your inquiries and requests submitted through the different website sections.
ii. Legal grounds arising from legitimate interest:
a. To carry out any of Centauro’s commercial and/or advertising activities or communications, by any means, including electronic communications, relating to products or services similar to those previously purchased from Centauro.
b. To conduct satisfaction surveys concerning the products and/or services you purchase, and to prepare profiles based on the personal data Centauro holds, to determine the products and services that can best fit your profile, so you can maximize their performance and, by doing so, provide you the best offers on products and services that may be of interest to you. We will retrieve the data we possess as a result of our management of the services we provide to you, or the products you have purchased.
c. To transfer your data to companies of Centauro and its group (Grupo Mutua Madrileña), in particular, to the Centauro companies and its group (Grupo Mutua Madrileña), particularly, MUTUA MADRILEÑA AUTOMOVILISTA, S.S.P.F.; AUTOCLUB MUTUA MADRILEÑA, S.L.U.; MUTUAMAD MOBILITY, S.L.U.; SILDOSCAN SPAIN, S.L.; CENTAURO RENT A CAR, S.L.U.; NORDIC BUS, S.L.U.; CENTAURO RENT A CAR ITALY, S.r.L.; CENTAURO RENT A CAR, L.D.A.; NORDICWHEELS, L.D.A.; CENTAURO RENT A CAR GREECE, SINGLE MEMBER S.A. , among others, to provide on-site self-drive car rental services as requested by customers, and complementary services, as well as to centralize the administrative and computing procedures.
d. To take legal actions in defense of the interests of Centauro.
e. To manage your data as a user of the Website.
f. To provide maintenance and support to Website users.
g. To improve your browsing experience.
h. To maintain our network and information security.
iii. Legal grounds arising from express consent:
a. With your prior authorization, to manage the subscription and/or unsubscribe you from the Centauro Newsletter.
b. If you authorize it, to keep you informed by any means, including electronic, about the products and services marketed by Centauro other than those requested by you.
c. If you authorize it, preparing profiles based on external sources that help us determine which products and services best fit your profile, so you can maximize their performance and, thus, provide you the best offers of products and services that may be of interest to you.
d. If you authorize it, transfer your data to Centauro’s advertising partners, to send you special offers for products or services tailored to your needs.
2.1. Data processing relating to mere Website browsing
Browsing through the Website may involve processing of personal data. Find more information about personal data processing through mere Website browsing in the Cookies Policy, at https://www.centauro.net/en/cookies-policy/
3. Third parties to whom your data may be transferred
The personal data you provide to Centauro may be transferred to the following categories of recipients:
- Third parties to which Centauro is legally required to transfer data, like public authorities, to comply with requirements from said authorities and applicable regulations, where appropriate.
- Third entities and companies of the Centauro Group, for the purposes described in letter d) of point ii) Legal grounds, as found in section 2. Personal data processed by Centauro, purposes and legal grounds.
- Third companies, including Centauro’s advertising partners, for the purposes described in letter c) of point iii) Legal grounds arising from express consent, as found in section 2. Personal data processed by Centauro, purposes and legal grounds.
Notwithstanding the data transfers mentioned above, Centauro cooperated with third party service providers that have access to your personal data and process the mentioned data in the name and on behalf of Centauro as a result of their provision of services.
Centauro pursues strict criteria for the selection of service providers that comply with their data protection obligations, and commits to sign with them the corresponding data processing agreements, by virtue of which it shall impose, among others, the following obligations: to apply technical and organizations measures; to process personal data for the agreed purposes and only within Centauro’s written instructions; and to delete or return data to Centauro after completing the provision of services.
Specifically, Centauro may hire third party providers, including without limitation, in the following sectors: logistics, legal advice, training services, medical services, maintenance services, transportation services, technology services and computer-related services.
4. Data security
Centauro implements appropriate policies, as well as technical and organizational measures, to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage or use, and illegal or unauthorized disclosure.
We will also take all reasonable precautions to ensure that our staff and employees with access to your personal data have received the appropriate training.
In any case, the user is hereby informed that any data transfer over the Internet is not completely secure and, as such, is made at their own risk. Although we will do our best to protect your personal data, Centauro cannot guarantee the security of personal data transmitted through our Website.
5. Origin of the data
Regardless of the personal data you provide, Centauro may process personal data from joint or sector-wide data files and/or files held by public institutions in accordance with the purposes and legal grounds described in section 2. Personal data processed by Centauro, purposes and legal grounds.
As described above, Centauro will process personal data provided by the mentioned third parties in the following categories:
i. Identification data.
ii. Postal or electronic addresses.
We also inform you that no specially protected personal data is collected from third parties.
6. Retention of data
The retention period of your data will be determined based on the duration of your relationship with Centauro and the legally established periods. In this sense, the criteria used by Centauro to determine the retention periods applicable to your data have been established in accordance with current applicable laws, regulations and guidelines, and the operational requirements of Centauro relating to adequate management of existing relationships with different categories of stakeholders.
In this sense, your data will be kept as long as you maintain any commercial or contractual relationship with Centauro.
Upon termination of said relationship, your personal data will be deleted once all the necessary actions have been carried out to manage and terminate any obligation that may remain between the parties, conducting all necessary administrative procedures within that period, except if you have authorized us to send you commercial communications, in which case your data will be kept until you revoke such authorization.
Notwithstanding the foregoing, your data will be kept duly blocked, as long as responsibilities may be derived from the execution of our contractual or pre-contractual relationship, as well as for the fulfillment of Centauro’s other legal obligations.
In this regard, Centauro guarantees that it will not process the data unless it is necessary for the filing, exercise or defense of claims or in order to comply with requests to hand the data to Public Administrations, Judges and Courts during the prescription period of their rights or legal obligations.
Based on all of the above, you are hereby informed that, at most, data will be retained for the duration of the relationship with Centauro and 5 years after its termination, after which they will remain duly blocked for 5 years and subsequently deleted.
7. Your data protection rights
You may exercise, if you wish, your rights of access, rectification, deletion, limitation or objection to data processing, data portability, and your right not to be subject to automated decisions. You can do so by sending a request to Centauro Rent a Car, S.L.U. at Ave. País Valencià Bloque A, Local 4, 03509 Finestrat (Alicante) or to the following email address: [email protected] proving your identity.
Likewise, you are hereby informed that you may revoke the consents granted at any time, by contacting Centauro at the address or email indicated above.
If you need more information about your data protection rights or to submit a claim, please contact the Spanish Data Protection Agency, at Calle Jorge Juan, 6, 28001, Madrid, to apply for protection.
8. Contact Centauro
Should you have doubts or questions for Centauro related to the processing of your personal data, please write to Centauro Rent a Car, S.L.U. at Avda. País Valencia Bloque A, Local 4, 03509 Finestrat (Alicante), or to the following email address: [email protected].