With begin 2018 immersed in an important national and international expansion with new offices in both Spain & Italy.
Growth based on Quality
A solid, sustainable expansion with equal standards of quality regardless of the country where we operate is the fundamental basis of our growth. To achieve this, every year we work towards maintaining the AENOR quality service certificate ISO 9001-2008which values the level of our services.
We actively listen to our customers
Without a doubt, the best certificate that we can achieve is the satisfaction of our customers. With this in mind, each year the office with the highest customer service score is awarded with a Quality Diploma. We analyse the efficiency and attitude with customers during the collection and return of the vehicle also waiting time in the office and the overall satisfaction of the customer in the attention received.
Our Torrevieja Branch was the best valued by our customers during this last year. The yearly results on the customer service questions were:
Efficiency & attitude at time of collection: 94.28/100
Efficiency & attitude at time of return: 93.96/100
Waiting time in the office: 93.89/100
Our Torrevieja Branch was the best valued by our customers during this last year. Our Operations Director Diego Villalgordo presented this yearly Quality Diploma to the Branch Manager Juan Peñalver. This internal presentation helps unite the team and maintain high standards of quality and motivation to drive the company to continue expansion
Centauro Rent a Car would like to congratulate all members of staff, especially our Torrevieja Branch for their professionalism and spirit to maintain the highest standards and to enable the company to continue growing year after year.